MotoXspares Return & Exchange Policy

Last Updated: April 2009

• In all cases we will require the faulty item or parts sent back to us. Please follow instructions from our customer service representative in the MotoX Spares Service department and do not send back any part or item without this approval. You will be required to include a copy of your original invoice upon return of any part or product. All items we receive without pre arrangements will be sent back to the sender.
• We will then examine the item and replace or repair if MotoX Spares recognises there to be a fault.
• The buyer is responsible for all postage costs of returning any faulty item back to us.
• The buyer shall also be responsible for the postage costs incurred when we send the replacement part back to the buyer.
• Like any other retailer in Australia, the customer is responsible for transport costs of any defective item, back to the retailer.
• If an item or part has been deemed to be free of fault, the customer is responsible for any return postage costs and will be charged for assessment time, at our discretion. Item or part may be held, at our discretion, until these fees are paid. Arrangements must be made for payment or collection, and items with no arrangements made within 14 days of repair will be disposed of at our discretion.
• Please ensure that you are familiar with the use of your new part before you try to fit.
• MotoX Spares cannot be held responsible for any theft, damage or injury caused whilst operating this product.
• Please ensure you understand these conditions before purchasing.
• This warranty policy has been created with the aim of providing the best customer service and after sales service in the Australian motorcycle industry.
• In the case of all engine / electrical components there is no exchange or return offered. Please choose carefully before you purchase.

If you have any issues, please contact us and we will endeavour to resolve the issue quickly.